M-Joptim does not test on animals and does not ask others to do so. M-Joptim has been certified with the Bunny stamp of approval, a widely recognized for personal care and home use products.

Absolutely! Please contact us by email or whats app, we will be there at any time.

We usually put the samples as gifts in the parcels

While each ingredient has been tested and is considered safe for topical application, M-Joptim products have not been tested on pregnant or breastfeeding people. When pregnant or breastfeeding, it is not recommended to use any skincare products containing retinoids such as formulations with Granactive Retinoid or Retinol.

It's for sure that all products purchased from our this web are all authentic.

Please kindly understand that skincare products contains liquid and cream, so which only could be shipped with standard express. Delivery time depands on the destination country, however it takes around 7-20 days for most of countries.

Once the payment is confirmed, the orders will be shipped within 2 working days. Please keep in mind that delivery time should be used as a guide only and that it is counted from the moment of dispatch.

Some countries have tightened customs restrictions, which also can lead to delays in delivery.

We ship worldwide. Orders value over $99 will be enjoyed free shipping, we will cover the shipping cost.

For the orders less than $99, the shipping cost will be showed when checking out.

The product price is not include the shipping, but we provide free shipping to worldwide for the order over $99

When your items shipped, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

Once your order has been delivered from our warehouse, we will send you an email with the tracking #. Use this information to track your order via the courier website linked in the email. You are pleased to use the order #/tracking # to track from the tracking my order page.

The tracking information normally appears after 2-4 business days following dispatch.

If you feel the thing is probably not right, please feel free to contact at any time.

Customs is a government agency that regulates goods entering a specific country or region. All goods sent to or from that region must first clear customs. It is always the buyer's responsibility to clear customs and pay the associated duties. We do not add taxes, VAT, customs duties or any other hidden charges.

Within 30 days after receiving the order, if you are dissatisfied with it and you want to return any item, please contact our Customer Care Team by email service@mjoptimskincare.com with your order number. We will review your case and send you all the instructions. Once it arrives at our place, the refund will be made within 3 working days.

Within 30 days.

If you are dissatisfied with your order, we will gladly accept returns for items purchased on our site within 30 days of purchase. However please kindly note, we cannot refund the international return shipping fees.

Still please email our Customer Service Team at service@mjoptimskincare.com, if you would like to initiate a return. We will work together to find the best solution for you.